Terms of Use

Welcome to the Tall Moi website, www.tallmoi.com (the “Tall Moi website”), owned and operated by Tallmoi LLC. Except as otherwise noted herein, these terms and conditions (the “Terms”) govern your use of the Tall Moi Website and services, applications, content and products (collectively, the “Site”). Please read the following terms and conditions of use, including an Arbitration Agreement, because your use of the Site constitutes your agreement to follow and be bound by these Terms.

If you do not agree to these Terms, you should not access or use the Site. Tall Moi reserves the right to make changes to the Site and to these Terms from time to time. When we make changes, we will post them here.

For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes. Tall Moi provides you with access to and use of the Site subject to your compliance with the Terms. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site. The Site, including all of its information and content, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, software and the HTML used to generate the pages (collectively, “Materials and Content”), is Tall Moi property or that of our suppliers or licensors and is protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided on the site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose without the specific prior written permission of Tall Moi.

We grant you a personal, limited, nonexclusive, non-transferable license to access the Site and to use the information and services contained here solely for your personal, noncommercial use as described below. We reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Materials and Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

Dispute Resolution and Arbitration Agreement

ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, YOUR VISIT TO THE SITE, OR TO ANY PURCHASE, TRANSACTION, RETURN OR OTHER INTERACTION WITH TALL MOI (INCLUDING CLAIMS RELATING TO TALL MOI’S ADVERTISEMENTS AND DISCLOSURES, EMAIL AND MOBILE SMS MESSAGES SENT BY TALL MOI, OR TALL MOI’S COLLECTION OR USE OF YOUR INFORMATION) (DISPUTE”) SHALL BE RESOLVED THROUGH BINDING ARBITRATION, RATHER THAN IN COURT. THE FEDERAL ARBITRATION ACT AND FEDERAL ARBITRATION LAW APPLY TO THIS AGREEMENT.

ANY PARTY WHO INTENDS TO SEEK ARBITRATION MUST FIRST TRY IN GOOD FAITH TO RESOLVE THE DISPUTE BY PROVIDING TO THE OTHER PARTY A WRITTEN NOTICE (NOTICE”) DESCRIBING THE FACTS AND CIRCUMSTANCES OF THE DISPUTE AND THE SPECIFIC RELIEF SOUGHT, AND INCLUDING ANY SUPPORTING DOCUMENTATION. THE NOTICE MUST BE MAILED VIA CERTIFIED OR REGISTERED MAIL TO: TALL MOI ATTN: GENERAL COUNSEL 136 W DARES BEACH ROAD #402, PRINCE FREDERICK, MD 20678 OR TO YOU AT YOUR LAST-USED BILLING ADDRESS OR THE BILLING AND/OR SHIPPING ADDRESS IN YOUR ONLINE PROFILE. IF WE ARE UNABLE TO REACH AN AGREEMENT TO RESOLVE THE CLAIM WITHIN THIRTY (30) DAYS AFTER THE NOTICE IS RECEIVED, EITHER PARTY MAY COMMENCE ARBITRATION.

ANY ARBITRATION UNDER THIS AGREEMENT SHALL BE CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA’), ADR.ORG, 1.800.778.7879, AND PURSUANT TO THE THEN APPLICABLE AAA COMMERCIAL ARBITRATION RULES AND MEDIATION PROCEDURES. YOU MAY CHOOSE TO HAVE THE ARBITRATION CONDUCTED BY TELEPHONE, BASED ON WRITTEN SUBMISSIONS, IN PERSON IN THE COUNTY WHERE YOU LIVE, OR AT ANOTHER MUTUALLY AGREED LOCATION. UNLESS THE ARBITRATOR FINDS SOME OR ALL OF YOUR CLAIMS TO BE FRIVOLOUS, WITHOUT MERIT OR OTHERWISE NON-REIMBURSABLE, TALL MOI WILL REIMBURSE YOUR REASONABLE ATTORNEY’S FEES AND COSTS FOR CLAIMS TOTALING LESS THAN $10,000 AND AGREES NOT TO SEEK ATTORNEYS’ FEES OR COSTS FROM YOU. (IN DETERMINING WHETHER AN ACTION IS FRIVOLOUS, THE ARBITRATOR MAY CONSIDER WHETHER TALL MOI HAS OFFERED YOU A FULL REFUND OF THE SUM YOU PAID FOR ITEMS YOU PURCHASED FROM TALL MOI, OR HAS OTHERWISE OFFERED FULL RELIEF TO YOU IN RELATION TO YOUR INDIVIDUAL CLAIM.) IN LIEU OF ARBITRATION, EITHER YOU OR TALL MOI MAY ASSERT INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT CONSISTENT WITH THE JURISDICTIONAL AND DOLLAR LIMITS THAT MAY APPLY. THIS SECTION WILL SURVIVE AFTER THE TERMS OF USE TERMINATE OR YOUR USE OF THE SITE ENDS.

IF YOU HAVE IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY TALL MOI INTELLECTUAL PROPERTY RIGHT (AS DEFINED BELOW), WE MAY BRING SUIT IN ANY STATE OR FEDERAL COURT IN THE STATE OF NEW YORK. YOU CONSENT TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.

Class Action Waiver

You and Tall Moi agree that any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, collective, or representative action. If this class action waiver is found to be void or unenforceable, the Dispute shall be resolved in state or federal court rather than in arbitration. You further agree that you will not be a member of any putative or actual class in a class action brought by anyone else, nor will you seek to become a class representative. You further agree that in any action you initiate, any relief you seek will be confined to relief on your own behalf. This section will survive after the Terms of Use terminate or your use of the Site ends.

Governing law

By visiting this Site, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of Maryland, without giving effect to any conflict of law provisions, shall govern any proceeding that occurs in arbitration. In the event any claim is found not to be arbitrable, normal choice-of-law rules shall apply to any proceeding brought in a state or federal court.

Prohibited uses

The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting and uploading of information, and are responsible for the consequences of such communications to the Site. Tall Moi specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:

  • Posting any information which is incomplete, false, inaccurate or not your own
  • Engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation, or that would fail to comply with accepted Internet protocol
  • Communicating, transmitting or posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it
  • Communicating, transmitting or posting material that reveals trade secrets, unless you own them or have the permission of the owner
  • Communicating, transmitting or posting material that infringes on any other intellectual property, privacy or publicity right of another
  • Communicating, transmitting or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of any applicable export control laws
  • Attempting to interfere in any way with the Site’s or Tall Moi’s networks or network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system
  • Communicating, transmitting or posting material that is in violation of applicable laws or regulations
  • Using the Site to harass, disrupt, or unlawfully interfere with Tall Moi’s business interests

Limits on Purchases

In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. We also may, among other things, restrict orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases of Tall Moi merchandise, including, but not limited to, all purchases made at our retail stores, sample sales, warehouse sales and through our catalogs and websites.

Security Rules

Violations of system or network security may result in civil or criminal liability. Tall Moi investigates violations and may involve, and cooperate with, law enforcement authorities in prosecuting any user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following:

  • Accessing data not intended for you or logging on to a Tall Moi server or account that you are not authorized to access
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt)
  • Attempting to interfere or interfering with the operation of our Site, our provision of services to any other visitors to our Site and our hosting provider or our network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “email bombing” or “crashing” the Site
  • Forging any TCP/IP packet header or any part of the header information in any email or transmission or posting to our Site

International use

We control and operate the Site from the United States, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Please refer to the International Orders page on the Site for more information. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site.

Software that may be downloaded from the Site is subject to export controls under the laws and regulations of the United States. By visiting and using our Site, you acknowledge that you are not a national of, or resident within, any of the countries that are subject to trade embargo under these laws and regulations (currently, Cuba, Iran, North Korea, Sudan and Syria) or listed on any of the United States government’s lists of prohibited and restricted parties.

Product and Pricing Information

Although Tall Moi has made every effort to display our products and their colors, textures and appearance as accurately as possible, the displayed attributes of the products depend upon the monitor of the user, and Tall Moi cannot guarantee that the user’s monitor will accurately portray the actual attributes of the products. Products displayed may be out of stock or discontinued, and prices are subject to change. Tall Moi is not responsible for typographical errors regarding price or any other matter. Likewise, Tall Moi does not warrant the accuracy of customer product ratings, comments or feedback.

Proprietary Rights

As between you and Tall Moi (or any other company whose marks appear on the Site), Tall Moi (or the respective company) is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. The Tall Moi logos, designs, titles, phrases and product names and copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Tall Moi Intellectual Property”) are owned by Tall Moi and may be registered in the United States and internationally. You agree not to display or use Tall Moi Intellectual Property in any manner without Tall Moi’s prior permission. Nothing on the Site should be construed to grant any license or right to use any Tall Moi Intellectual Property without the prior written consent of Tall Moi. Except as otherwise provided herein, use of the Site does not grant you a license to any Materials and Content or features you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Materials and Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Materials and Content or screens for any purpose except as otherwise provided by Tall Moi. If you make use of the Site, other than as provided herein, in doing so you may violate copyright and other laws of the United States and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use. The information on the Site, including, without limitation, all site design, text, graphics, interfaces and the selection and arrangements of such is protected by law, including, but not limited to, copyright law.

User Content and Material

We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you (i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or (ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #TallMoi or any other Tall Moi promoted hashtag (collectively “User Content”) shall be deemed non confidential and non proprietary. By submitting or posting any User Content, you grant to Tall Moi and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce, sell, display, transmit, publish, broadcast, host, archive, store, cache, use or otherwise exploit all or any portion of the User Content, as well as your name, persona and likeness included in any User Content and your social media account handle, username, real name, profile picture and/or any other information associated with the User Content, in any commercial or noncommercial manner whatsoever, in whole or in part, in any and all distribution channels, forms, media or technology, whether now known or hereafter developed, including but not limited to in stores, printed marketing materials, emails, web pages, social media accounts and for any other marketing, advertising, public relations, sales or promotional purposes with or without attribution and without further notice to you. Neither you, nor any other person or entity, will have the right to (i) receive any royalty or consideration of any kind for the use of the User Content pursuant to these Terms or (ii) inspect or approve the editorial copy or other material that may be used in connection with the User Content. Tall Moi will be free to use any ideas, concepts, know-how or techniques contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products that incorporate or otherwise rely upon such information. Tall Moi shall have no obligation to monitor User Content, use or display User Content, compensate you for submitting User Content or respond to any User Content. Tall Moi retains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason. Subject to the licenses granted in these Terms, you retain ownership of any copyright and other rights you may have in the User Content.

By submitting or posting User Content on the Site, on your social media accounts or through any tools or applications we provide for posting or sharing your User Content with us, you represent and warrant that (i) you own or control any and all rights in and to the User Content, and the right to grant all of the rights and licenses in these Terms, and if you are not the holder of such rights, the holder of such rights has completely and effectively waived all such rights and irrevocably granted you the right to grant the licenses stated above without the need for payment to you or any other person or entity; (ii) you have obtained permission from any individuals that appear in the User Content to use, and grant others the right to use, their name, image, voice and/or likeness without the need for payment to you or any other person or entity; (iii) you are 18 years of age or older; and (iv) the User Content does not (a) contain false or misleading information, (b) infringe on the intellectual property, privacy, publicity, statutory, contractual or other rights of any third party, (c) contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing or hateful content, (d) contain any addresses, email addresses, phone numbers or any contact information or (e) contain computer viruses, worms or other harmful files. Upon request by Tall Moi, you will furnish Tall Moi any documentation, substantiation or releases necessary to verify your compliance with these Terms. You are solely responsible for the User Content and you hereby agree to indemnify and hold Tall Moi and its employees, agents, affiliates, assigns and licensees harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or the rights of a third party.

Tall Moi does not guarantee the truthfulness, accuracy or reliability of any User Content or endorse any opinions expressed by you or anyone else. By submitting or posting the User Content you fully and unconditionally release and forever discharge Tall Moi and its officers, directors, employees and agents from any and all claims, demands and damages (actual or consequential, direct or indirect), whether now known or unknown, of every kind and nature relating to, arising out of or in any way connected with: (i) disputes between you and one or more users or any other person or entity, or (ii) the use by Tall Moi or you of the User Content, including, without limitation, any and all claims that use of the User Content pursuant to these Terms violates any of your intellectual property rights, copyrights, rights of publicity or privacy, “moral rights,” or rights of attribution and integrity. You acknowledge and agree that Tall Moi has no control over, and shall have no liability for any damages resulting from,the use (including, without limitation, re-publication) or misuse by you or any third party of any User Content. Tall Moi acts as a passive conduit for User Content and has no obligation to screen or monitor User Content. If Tall Moi becomes aware of any User Content that allegedly may not conform to these Terms, Tall Moi may investigate the allegation and determine in its sole discretion whether to take action in accordance with these Terms. Tall Moi has no liability or responsibility to Users for performance or nonperformance of such activities.

TALLMOI HAS THE ABSOLUTE RIGHT TO REMOVE AND/OR DELETE WITHOUT NOTICE ANY USER CONTENT WITHIN ITS CONTROL THAT IT DEEMS OBJECTIONABLE. YOU CONSENT TO SUCH REMOVAL AND/OR DELETION AND WAIVE ANY CLAIM AGAINST TALLMOI FOR SUCH REMOVAL AND/OR DELETION. TALLMOI IS NOT RESPONSIBLE OR LIABLE FOR FAILURE TO STORE POSTED CONTENT OR OTHER MATERIALS YOU TRANSMIT THROUGH THE SITE. YOU SHOULD TAKE MEASURES TO PRESERVE COPIES OF ANY DATA, MATERIAL, CONTENT OR INFORMATION YOU POST ON THE SITE OR ANY OTHER SITES OR PLATFORMS.

Copyright Complaints

Tall Moi respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Tall Moi’s copyright agent the following information required by the Online Copyright Infringement Liability Limitation Act of the DMCA, 17 U.S.C. § 512 (DMCA”). Please be advised that to be effective, the Notice must include ALL of the following:

  1. a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material;
  4. information reasonably sufficient to permit us to contact the complaining party;
  5. a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
  6. a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claimed copyright infringement and counter-notices should be directed to:

By mail:

Tall Moi LLC

Attn: General Counsel

136 W, Dares Beach Road #402

Prince Frederick, MD 20678

By email:

info@tallmoi.com

(For both mail and email notices, please include Notice of Infringement” in the subject line.)

Upon receipt of notices complying with the DMCA, Tall Moi will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.

It is often difficult to determine if your intellectual property rights have been violated. We may request additional information before we remove any infringing material. If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove your content along with that of the alleged infringer pending resolution of the matter.

We may give you notice that we have removed or disabled access to certain content or material. If you receive such a notice, you may provide counter-notification in writing to the designated agent that includes the information below. To be effective, the counter-notification must be a written communication that includes the following:

  1. your physical or electronic signature;
  2. identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  3. statement from you under the penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
  4. your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a U.S. Federal District Court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which Tall Moi may be found, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING TALL MOI ABOUT INFRINGEMENTS OF COPYRIGHTED MATERIAL. ALL OTHER INQUIRIES, SUCH AS PRODUCT- OR SERVICE-RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

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US SHIPPING: 

TallMoi offers free shipping to all states in the United States via USPS Priority Mail and UPS Ground!

TallMoi reserves the right to amend or end free shipping benefits at any time. 

HOW TO GET FREE US SHIPPING

Click the FREE SHIPPING CODE button on the website, enter your email and click SIGN UP. The free shipping code will be displayed, apply this code at checkout.

What are your shipping options?

USPS Priority Mail, DHL and UPS within 1-3 business days. Actual shipping time will depend on location and carrier used.


Please note:

In order for your packages to be delivered within the above timeline, orders must be placed by 2pm ET on weekdays. Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day.

Did my order ship?

As soon as your order has shipped, we'll send you an email.  

Pre-order Items: If you pre-order an item, your entire order will ship together when the pre-order item becomes available. We will not ship your items separately.

US RETURNS/EXCHANGE:

All returned items must be received within 30 days of the delivery date in unused, pristine condition with original tags attached.

How do I mail my return or exchange?

Click the button here to process your return REQUEST REFUND/ EXCHANGE

  • Attach the return shipping label label provided to you by customer service or use your own shipping label
  • Pack your item(s) in original packaging
  • Ship to the following address:
    TallMoi ( Shipping & Returns )136 W Dares Beach Road, #402 Prince Frederick, MD 20678  

If I paid for shipping will you refund my shipping fee when an order is returned?

Original shipping charges are not refunded when the order has been returned

I sent my return? When do I get my money back?

We process returns and refunds immediately we receive the returned items. Please allow 1 week for the refund to appear on your credit card statement. 

I requested an exchange. When will I get my new item(s)?

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.

Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.

Where will my refund be applied?

The refund will be applied to your original payment method.

INTERNATIONAL ORDERS

We ship globally at competitive rates via DHL and UPS!

How much does international shipping cost?

What is the international return policy?

All purchases are subject to a 30 day return policy. 
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returned item(s) must be received within 30 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30 days from the date of purchase.


Click the button here to process your return REQUEST REFUND/ EXCHANGE 

Got more questions or want to say hi?

We'd love to hear from you! Please email us at info@tallmoi.com
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Reversible Garment Image

US SHIPPING: 

TallMoi offers free shipping to all states in the United States via USPS Priority Mail and UPS Ground!

TallMoi reserves the right to amend or end free shipping benefits at any time. 

HOW TO GET FREE US SHIPPING

Click the FREE SHIPPING CODE button on the website, enter your email and click SIGN UP. The free shipping code will be displayed*, apply this code at checkout.

* Subject to change without prior notice

What are your shipping options?

USPS Priority Mail, DHL and UPS within 1-3 business days. Actual shipping time will depend on location and carrier used.


Please note:

In order for your packages to be delivered within the above timeline, orders must be placed by 2pm ET on weekdays. Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day.

Did my order ship?

As soon as your order has shipped, we'll send you an email.  

Pre-order Items: If you pre-order an item, your entire order will ship together when the pre-order item becomes available. We will not ship your items separately.

US RETURNS/EXCHANGE:

All returned items must be received within 30 days of the delivery date in unused, pristine condition with original tags attached.

Sales are final and non-refundable. Items denoted as SALE are not eligible for return.

How do I mail my return or exchange?

Click the button here to process your return REQUEST REFUND/ EXCHANGE

  • Attach the return shipping label label provided to you by customer service or use your own shipping label
  • Pack your item(s) in original packaging
  • Ship to the following address:
    TallMoi ( Shipping & Returns )136 W Dares Beach Road, #402 Prince Frederick, MD 20678  

If I paid for shipping will you refund my shipping fee when an order is returned?

Original shipping charges are not refunded when the order has been returned

I sent my return? When do I get my money back?

We process returns and refunds immediately we receive the returned items. Please allow 1 week for the refund to appear on your credit card statement. 

I requested an exchange. When will I get my new item(s)?

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.

Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.

Where will my refund be applied?

The refund will be applied to your original payment method.

INTERNATIONAL ORDERS

We ship globally at competitive rates via DHL and UPS!

How much does international shipping cost?

What is the international return policy?

All purchases are subject to a 30 day return policy. 
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returned item(s) must be received within 30 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30 days from the date of purchase.

Click the button here to process your return REQUEST REFUND/ EXCHANGE 

Got more questions or want to say hi?

We'd love to hear from you! Please email us at info@tallmoi.com
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